Our commitment
What you can count on from us
These are the promises we make to every client, whether you’re buying your first policy or have been with us for decades.
Advice in your best interest
We recommend what fits your situation, whichever insurer that is.
Straight answers
We’ll tell you plainly what we think, including when you already have what you need.
Clear about how we’re paid
You’ll know how we’re compensated before you commit to anything.
Here when life changes
Each year we reach out on your birthday, and invite a conversation if anything in your life has changed.
A prompt reply
We aim to get back to you within one to two business days.
Your information, protected
We do not sell client information to anyone.
If something isn’t right
Raising a concern
We take every concern seriously. Here’s what to do, and what happens next.
Talk to your advisor
Most concerns are resolved quickly this way.
Contact our compliance officer
Email compliance@garrett.ca. We’ll acknowledge your concern within two business days, review it fairly, and reply in writing.
Independent help
If you’re still not satisfied:
- About an insurer or a policy: the OmbudService for Life and Health Insurance (OLHI), a free, independent service
- About an advisor’s conduct: your provincial insurance regulator, such as the Alberta Insurance Council
About us
More about how we work
A question about your coverage? Ask us.
No obligation. We’ll tell you plainly what we think, including when you already have what you need.